Stock Room Supervisor

Principal Accountabilities

Under close supervision:

• Support the daily operations of stock related functions in retail stores
• Oversees shipment delivers and maintains replenishment of stock levels on the sales floor
• Prepare displays
• Maintain policies and producers for various retail operations tasks.
• Perform a variety of routine assignments

Knowledge and Skill Requirements

• High school diploma or equivalent education; Associate’s degree preferred
• Minimum of one year of related experience preferred

Knowledge & Application

• Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field
• May include multistep processes which requires a fairly detailed knowledge of the specialized area
• Requires extensive on-the-job or previous training and experience
• May require formal occupational training or certification
• Operative/Technician roles will typically operate more complex machinery/ processes

Problem Solving

• Problems are known, defined, and readily apparent
• Issues may occasionally require some fact finding to solve
• Non-routine issues typically escalated to more senior team member or supervisor
• Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations
• Refers to procedures, technical aids, co-workers, and supervisors

Interaction

• Interacts with a range of individuals both within and outside immediate team to convey basic information
• Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email)
• Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact

Impact

• Supports the achievement of goals through personal effort in own work area
• Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles
• Required to achieve daily and weekly tasks under general supervision with work regularly checked

Accountability

• Accountable for delivery of own work activities to agreed timescales and quality
• Performance measured against predefined service level requirements or equivalent metric
• Aware of costs and/or service level requirements and expectations